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Frequently Asked Questions (FAQ)
Installation
- I get this error: 'Warning:....: supplied argument is not a valid MySQL result resource in /home/......php on line ....'
This means your database is not setup properly. It;s most likely that you've entered the login details or the DB name wrong in the setting.php file.
- When testing, the system only seems to credit 1 affiliate OR
I'm having problems logging in - I keep appearing as a different user...
O3 uses cookies to track users/affiliates etc. Cookies can get confused if you set them for a domain as a whole (i.e. your website URL is set to 'http://top-cat.com') and then you change it to a sub-domain ('http://www.top-cat.com'.) in particular. The solution is to get your browser to delete all it's cookies - it's in the 'Tools'/'Internet Options' menu in IE6.
- My 'Buy' buttons aren't appearing!
Be sure you've set your products up correctly. Ensure you have $pay4membership=TRUE; in settings.php if it's a membership product. You can also go to the test page. If the buy buttons appear there, then you probably spelt the name wrong in your product page.
- How do you test the buying process?
The best way is to change the price of one of your products to 0.01c, then try it and ensure the sale goes through OK. If it doesn't check the IPN log which is written by default to log/ipn.log) for errors. You can sign yourself up as an affiliate to check that part of the process works too.
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- Can I create a login / logout link outside the login page?
Yes. To login, copy the form generated by the login page (by viewing the source) into your webpages. It should work fine! Similarly with the logout link - just copy what the login page produces and it'll work.
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- How do you test the buying process?
The best way is to change the price of one of your products to 0.01c, then try it and ensure the sale goes through OK. If it doesn't check the IPN log which is written by default to log/ipn.log) for errors. You can sign yourself up as an affiliate to check that part of the process works too.
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Features
- What Platforms Does OfficeTrio Work On?
O3 is written in PHP and MySQL. These programming tools run on most operating systems like Linux and Windows.
- What Payment Systems Does OfficeTrio Work With?
O3 currently works with PayPal and StormPay. If you'd like it to work with another system - we'll do it for just $100.
- Does affiliate/member tracking work on pages with a .html extension?
This depends on your webhosting setup. To enable tracking you must include the PHP code at the top of the pages you refer people to. If HTML pages are parsed by the PHP interpreter then yes you can, other wise, your pages should be given a .php extension. If in doubt - ask your webhost.
- Can I change the membership system so each access-level is unique - i.e. members with an access level of '5' CANNOT access pages with a required access-level of '4'?
Yes. To allow access ONLY to members with the exact level you set - you just change the line in auth.php below to:
elseif ($us_access!=$level) {
//------------------------------------------------
// If access-level isn't high enough, force login
//------------------------------------------------
elseif ($us_access<$level) {
$lr="Access-level is too low (is:$us_access need:$level)
";
$u_session=0;
$action="";
}
Usage
- Logging in doesn't work for some users.
O3 uses cookies to track users - it's the only reliable way to do so. Your customers must have cookies enabled in their browsers to be able to login or be an affiliate. If cookies are disabled, customers can still buy your products and have them delivered as an email attachment - no problem.
- The Button-Wiz produces nothing / Affiliates aren't credited
Any pages which contain PHP code must usually be given a '.php' suffix. If your webpages are called ...htm/html then the PHP will not be run and nothing will happen. Giving all your webpages a .php suffix is a good idea!
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